Portland’s 911 agency knowingly reported inaccurate hold times, report finds | OregonLive.com

http://www.oregonlive.com/portland/index.ssf/2017/06/portlands_911_operators_knowin.html#incart_target2box_default_

911 center’s hold time data had been inaccurate since 2004, when the bureau implemented a flawed system designed to screen out accidental cell phone calls.

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