Find the contact information for BIKETOWN Customer Service, media inquiries, sponsorship inquiries, corporate partnerships and career opportunities.
CAN I RESERVE A BIKE AHEAD OF TIME?
Yes, you can reserve a bike from the mobile app for up to 10 minutes, so it will be waiting for you when you arrive – you’ll never have to worry about showing up at an empty hub when you need to get somewhere. Please note that the amount of time a bike is on hold when you reserve it counts toward your total ride time. If you’ve purchased a Single Ride and reserve a bike, but aren’t able to pick up the bike by the time the reservation expires, you will still be charged the $2.50 cost of the ride.
DO I NEED TO TAKE THE U-LOCK WITH ME WHEN I RIDE?
Yes, always be sure to take the lock with you when you ride! When you unlock the bike, pull out the U-lock when prompted, and place it in the holster on the rear of the bike, to the side of the keypad.
HOW LONG CAN I KEEP A BIKE OUT?
Annual Memberships include up to 90 minutes of riding time per day. A Day Pass includes up to 180 minutes of ride time within a 24-hour period. Single Rides include 30 minutes of ride time. You can keep a bike out for longer, but additional usage fees apply. Please see the Pricing page for more information.
CAN I PUT A HOLD ON MY BIKE WHILE I RUN ERRANDS?
Yes, you can put a hold on a bike to keep it reserved if you’re running errands or want to stop off for a coffee in the middle of your ride. Just press the “HOLD” button on the LCD screen on the back of the bike, and no one else will be able to unlock your bike while it’s on hold. There is a max hold time of 30 minutes, and hold time counts toward your ride time. If you don’t return to your bike and unlock it again before the hold expires, your bike will be considered available for rental by another user, and an extra fee will apply if your bike was left locked outside of a hub at a public bike rack ($2) or outside of the service area ($20).