Failure-Proofing Government

http://www.governing.com/gov-institute/voices/col-failure-proofing-government-failure-mode-effects-analysis.html

people trained in the FMEA methodology to examine the kinds of processes where failure would have the following effects: death, serious injury or harm, emotional trauma, abuse, serious property damage or destruction, significant disruption to normal living and working, material harm to the environment, or a significant waste of taxpayers dollars.

Working through the four questions leads to rating and ranking processes in order to prioritize which cracks need to be filled first. The cracks are plugged through process changes that, ideally, eliminate the possibility that a failure can occur and through measures that ensure that the quality of processes is visibly managed.

Thanks. God bless.

Aaron

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