airline’s employee associations — under the umbrella of its “Proactive Communication Team” (PACT) — are a key part of its strategy.
Employees have to pay dues to PACT, created by WestJet 17 years ago. There are units for flight attendants, pilots, maintenance crews, customer service staff and baggage handlers. Representatives are elected by employees and meet with company representatives to discuss workplace issues.
Such employer-sponsored associations are not new
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